Probable Cause

Corrective Action

1. Remove the LightSheer head.

1. Check for corrosive and damaged connector pins on the LightSheer head connector and socket.

1. Reconnect the head and restart the system. If problem persists, go to the next step.

1. Check all connectors on the LightSheer backplane and properly connected; restart the system. If problem persists, go to the next step.

1. Remove the module and check all pins and connections on the LighSheer module and backplane. Reconnect and restart the system. If problem persists, go to the next step.

1. Replace the LightSheer head and restart the system.

1. Check that COM2 on the PC side is properly connected. And restart thesystem. If problem persists, go to the next step.

1. Replace the LightSheer Module and restart the system.

1. Replace the LightSheer backplane and restart the system.

Error

Number

Device Name

Device

Address

Device

Location

1

I²C 10 Port

2

I²C 7417 A2D

3

I²C max 127 A2D

4

I²C ADS7823 A2D

5

I²C MAX518 A2D

0x2F

Power Supply I²C card

6

I²C MAX521 D2A

0x2A

Power Supply I²C card

7

I²C AD5321 D2A

8

12C LM75

0x48

Right Head

0x49

Left Head

0x4C

Power Supply I²C card

0x4D

Power Supply I²C card

0xE

Switching FPGA card

0xF

I²C FPGA

10

I²C EPROM

11

I²C RTC

0x68

Controller 1 card

12

0x10

Cooling system card

Probable Cause

Corrective Action

1. Shut down the system, disconnect all heads.
2.  Check connector pins, reconnect them, and restart the system. If the problem persists, go to the next step.
3. Replace left/right heads with dummy heads and restart the system.
4. If the problem is solved, replace the defective head.

1. Locate the problematic device according to Table 8-3. Remove the device, check for damage in the in the backplane connection by reconnecting it.
2. Restart the system; If the problem persists, replace the defective device.

Probable Cause

Corrective Action

1. Locate the problematic module according to Table 8-3. Remove the module, and re-connect it.
2. Restart the system; if the problem persists, check the module connections. And restart the system.
3. If the problem persists, replace the problematic module.
4. Restart the system.

Probable Cause

Corrective Action

1. Locate the problematic module according to Table 8-3. Remove the module, and re-connect it.
2. Restart the system; if the problem persists, check the head connections and restart the system.
3. If the problem persists, remove the interface 3 board reconnect it.
4. Restart the system; if the problem persists, replace the problematic head.
5. Restart the system; if the problem persists, replace the interface 3 board.

Probable Cause

Corrective Action

1. Remove the power supply module, and re-connect it.
2. Restart the system; if the problem persists, check the power supply connections and restart the system.
3. if the problem persists, replace the power supply and restart the system.

Probable Cause

Corrective Action

1. Locate the problematic module according to Table 8-3. Remove the module, and re-connect it.
2. Restart the system; if the problem persists, check the module connections and restart the system.
3. If the problem persists, replace the problematic module and restart the system.

Probable Cause

Corrective Action

1. Shut down the system, disconnect all heads.
2.  Check connector pins, reconnect them, and restart the system. If the problem persists, go to the next step.
3. Replace left/right heads with dummy heads and restart the system.
4. If the problem is solved, replace the defective head.

1. Locate the problematic device according to Table 8-3. Remove the device, check for damage in the in the backplane connection by reconnecting it.
2. Restart the system; if the problem persists, replace the defective device.

Probable Cause

Corrective Action

1. Check if the heads are properly connected.
2. Restart the system; if the problem persists, replace both heads with dummy heads.
3. Restart the system. If the problem is solved, replace the defective head.

1. Remove the switching module and reconnect it.
2. Restart the system.
3. If the problem persists, replace the switching module and restart the system.

Module Backplane

1. If the problem persists, replace the switching module backplane and restart the system.

Probable Cause

Corrective Action

1. Locate the problematic module according to the table bellow (also refer to table 8-3).
2. Remove module, and re-connect it.
3. Restart the system; if the problems persists, check the module connections and restart the system.
4. If the problem persists, replace the problematic module and restart the system.

Error

Number

Device Name

Device

Address

Device

Location

10

I²C EPROM

Probable Cause

Corrective Action

1. Disconnect the controller and reconnect it.
2. Replace the Controller 1 card.

Probable Cause

Corrective Action

Controller 1 and cooling

1. Disconnect and reconnect Controller 1.
2. Disconnect and reconnect the cooling system.
3. Check connection from P64 on the cooling backplane to P14 on the controller backplane.

1. Replace the cooling the cooling mode.

Probable Cause

Corrective Action

1. Check if all the heads are properly connected, and all pins in the handpiece and socket are OK.
2. Check if the IPL lamp is not broken.
3. Restart the system; if the problem persists, replace both heads with dummy heads and restart the system.

1. Remove the switching module and reconnect it.
2. Restart the system.
3. If the problem persists, replace the switching module and restart the system.

Module Backplane

1. If the problem persists, replace the switching module backplane and restart the system.

Probable Cause

Corrective Action

Sensor

1. Check the cooling status in the service screen (thermo switch, water temp, flow switch)
2. Activate the fans manually; check that both fans are working properly. If not, go to next step.

1. Check the fan use.
2. If the problem is found, replace the fuse and restart the system. If not go to the next step.

1. Remove the cooling module, check all connections to the backplane and reconnect them.
2. Restart the system; if the problem persists, replace the cooling module.

1. Restart the system; if the problem persists, replace the power supply.

Probable Cause

Corrective Action

1. Check if all heads are properly connected.
2. Check that the head pins are OK and restart the system.
3. If the problem is solved, locate and replace the defective head. If not, go to the next step.

1. Remove the switching mode and reinstall it.
2. Restart the system, if the problem persists, replace the switching module.

1. Restart the system; if the problem persists, replace the HVPS and restart the system.

Probable Cause

Corrective Action

1. Verify that F9 on the HVPS backplane is OK (LED 9 is lit). If not replace the fuse.
2. If the fuse blow out again, go to the next Probable Cause.

1. Verify good connection between J48 on HVPS to Switching Module Backplane J74.
2. Check the pin-to-pin connection and pin-to-GND connection.
3. If the connection in Step 1 is on OK, go to the next Probable Cause.

1. Replace the power supply.

1. Check the pin connection between the switching module backplane P75 to HVR backplane P85

Probable Cause

Corrective Action

1. Check that all the connections on the dumb board are properly connected.
2. If the problem is found, shutdown the system, fix the problem, and restart the system. If not, go to the next step.
3. Replace the Dumb Board and restart the system.

1. Replace the power supply and restart the system.

1. Do one of the following:
   • If the error occurred while in IPL mode, replace the main capacitor bank.
   • If the error occurred while in LightSheer mode, replace the LightSheer backplane.

Probable Cause

Corrective Action

1. Check the dumb resistor connection and resistance:
   • For Lumenis One: 2 resistors in parallel, 200 Ω each, total value 100 Ω
   • For LightSheer, 1 resistor 40 Ω

1. Check 24V in the Dumb Board (P41 pins 1 and 9).
2. Check that all the connections on the dumb board are properly connected.
3. If the problem is found, shutdown the system, fix the problem, and restart the system. If not, go to the next step.
4. Replace the Dumb Board and restart the system.

1. Replace the power supply and restart the system.

Probable Cause

Corrective Action

1. Simulate the error. If simulation succeeds, go to the next steps. Otherwise, go to Probable Cause-Defective Flow Switch.
2. Replace the left and right heads with dummy head and restart the system.
3. If the problem is solved, locate and replace the defective head. Otherwise, got to Probable Cause-Kinks in Tubing.

1. Check the water level and fill if necessary.
2. Restart 10 times; if problem persists, go to Probable Cause-Defective Heads.

1. Inspect tubes for kinks, pinches, and disconnection.
2. If kinks are found, fix the problem and restart the system. Otherwise, go to the next step.
3. Check the left & right switches during self-test, for short circuit (each one separately) – J67/68. If the problem is found, go to Probable Cause-Cooling Fuses. Otherwise, go to Probable Cause-Cooling System.

1. Replace the cooling system and restart the system.
2. If the problem persists, contact TechSupport.

1. Check the cooling fuses F1/F2 and relevant LEDs; replace fuse if needed and restart the system.
2. If problem persists, check if flow switch gets 5V (J67/68) and restart the system.

1. If the problem is found, go to Probable Cause-Defective Controller 1 Board. Otherwise, go to Probable Cause-Cooling System.

1. If the problem is found, replace Controller 1 Board and restart the system.
2. If problem persists, replace the cooling system and restart the system.

Probable Cause

Corrective Action

1. Replace dummy head with dummy heads.
2. Restart the system.
3. If the problem persists, locate the defective head and replace it.

1. Check the connection from P15 on the controller backplane to PC COM1 RS232.
2. Restart the system.
3. If the problem persists, replace the controller board and restart the system.

1. Replace the controller backplane and restart the system.

Probable Cause

Corrective Action

1. Check the F4 fuse on the HVPS backplane.
2. If the problem is found, replace the fuse and restart the system.

1. Check that the valve in the air filter is firmly closed.
2. If the problem is found, restart the system.

1. Check that air pressure switch is shorted when pressure is on: Open the service screen and operate the air pump; verify that the air sensor light is lit (green). If not, replace the air pressure switch.
2. If the problem is solved, perform calibration and restart the system. Otherwise, got to Probable Cause-Defective Air Pump.

1. Replace the air pump and restart the system.

Probable Cause

Corrective Action

1. Disconnect all heads and turn on the system.
2. If the error disappears, reconnect the heads one by one.

1. Disconnect all power meters and turn on the system.
2. If the error disappears, reconnect the power meters one by one and restart the system.

1. Verify that the LightSheer head is not connected.
2. Disconnect P33 from the controller backplane and restart the system.
3. If the error disappears, replace the LightSheer Module. If the error appears, replace the LightSheer Head ID harness (connection between the controller backplane and the LS backplane – P/N HS6540330).