The following list below is a list of Cutera’s error codes for the Cutera XEO machine. We have the expertise and knowledge to assist you with repairing any issues that cause error codes on your Cutera systems and handpieces. We also repair other Cutera machines. If you need help with error codes for other Cutera machines (Cutera Solera, Excel-V, Cool Glide, Vera Lite, and more) please contact us for more information.
FAULT |
ERROR CODE |
WHAT IT MEANS |
HVPS
|
201
|
BOOST FAULT, POWER SUPPLY
|
HVPS |
211 |
The BLEED_FAULT_Q is set |
HVPS |
213 |
IGBT_FAULT_Q is set |
safety |
214 |
CROWBAR_FB_Q is set |
HVPS |
215 |
DC_FAULT_Q is set |
HVPStemperature |
217221 |
UNEXPECTED POWERSETP2 is active, water temp >65 degrees C |
temperature |
224 |
TipTemp is greater than 20 (Laser) or 30 (Flash) degrees C in READY or EXPOSURE |
spotsize |
225 |
Spotsize changed during exposure |
Park sensors |
226 |
Selected HP was parked during exposure |
Temp Sensor |
229 |
Wires to temp sensor are connected opposite. |
Energy fluence |
230 |
Main detector accumulated energy is less than 50% of the requested energy |
Energy |
231 |
Main detector accumulated energy is more than 150% of the requested energy |
Energy |
232 |
Error lamp over energy |
Energy |
235 |
Flash HP efficiency is low – replace HP soon |
Energy |
237 |
Firepulse fault – not all micropulses were delivered or the footsw was released during Titan exp |
reference voltage |
240 |
Reference voltage is less than 80% or greater than 120% of expected (10V) |
reference voltage |
241 |
Reference voltage is less than 80% or greater than 120% of expected (Vcc) |
reference voltage |
242 |
Reference voltage is less than 80% or greater than 120% of expected (5 V) |
lamp |
243 |
After the laser lamp is lit, the lamp voltage goes out of range |
reference voltage |
244 |
Reference voltage is less than 80% or greater than 120% of expected (15 V) |
lamp |
246 |
Flash HP Lamp failed to start |
lamp |
248 |
The flash lamp current sensor reports no current |
lamp |
249 |
Laser Lamp failed to start |
trigger switch |
250 |
Trigger switch (hand button or footswitch) is malfunctioning |
shutter |
251 |
Shutter won’t open |
shutter |
252 |
Shutter won’t close |
communication |
270 |
No response from DISPLAY board in 400 ms |
Shots expired |
288 |
Shots expired, must reset chip. |
Footswitch Use |
289 |
The footswitch was released during a Titan pulse |
Capacity |
293 |
1000 shots left in HP |
Capacity |
294 |
2000 shots left in HP |
lamp |
301 |
HVPS won’t boost – check fuse |
HVPS |
303 |
Titan HPP mode fault |
lamp |
310 |
HVPS fault |
HVPS |
312 |
BOOST_OVP_Q is set |
HVPS |
316 |
I_LMP_FAULT_Q is set |
HVPS |
317 |
INADVERT_EXP_Q is set |
HVPS |
318 |
MODE_FAULT_Q is set |
shutter |
319 |
SHUTTER_FAULT_Q is set |
water flow |
322 |
Pressure switch is not closing when pump is engaged. |
temperature |
323 |
S/W cannot read temperature of the Laser handpiece. |
temperature |
327 |
S/W cannot read temperature of the Flash handpiece. |
Low efficiency |
332 |
Head power is low. |
Detector Mismatch |
333 |
Main detector signal missing – check connections – w/E367 check for detector leakage |
Detector Mismatchenergy |
334
|
Laser Main and safety energy detectors do not agree.
|
ADC fault |
336 |
Analog to Digital converter failed |
Firepulse fault |
337 |
The exposure was aborted before all micropulses were delivered |
safety |
338 |
Detector integrator gain hardware fault – check switches in SW2 block |
detector mismatch |
339 |
Flash HP Main and safety energy detectors do not agree. |
lamp |
345 |
The flash lamp went out after a pulse – lamp might be broken |
lamp |
347 |
The flash lamp current sensor reports current when the laser lamp is on |
NVRAM |
360 |
NVRAM checksum doesn’t match or NVRAM version number doesn’t match |
calibration |
361 |
During the test fire, the system did not meet minimum efficiency limit. |
calibration |
362 |
Any error occurred during POST light reg controlled test fire |
PROM |
363 |
PROM checksum doesn’t match |
safety |
364 |
POST fired the crowbar and the CROWBAR_FB_Q is not set after 20 ms |
safety |
365 |
TipPIC failed its POST – most likely leakage current in the tip thermistor |
NVRAM |
366 |
The service mode calibration was not completed |
safety |
367 |
POST safety circuit test failed |
NVRAM |
368 |
The Touch Screen calibration was not completed |
calibration |
369 |
POST test fire did not finish in 20 ms |
communication |
371 |
Handpiece communication protocol failure |
Calibration |
372 |
Model not programmed to either Xeo or Genesis Plus |
communication |
380 |
Communication timeout talking to the Flash HP |
calibration |
381 |
Data in the Flash HP is unrecognized |
calibration |
382 |
Flash HP type is unknown |
communication |
383 |
Flash HP shot count info has a corrupted digital signature – resave shot data using ServiceTool |
communication |
384 |
Communication failure talking to the Flash HP |
communication |
385 |
Flash HP iButton data CRC fails |
Calibration |
386 |
Xeo HP is not authorized on this machine – check enabled HPs with ModelMaker |
Calibration |
387 |
Xeo HP is not calibrated |
Software |
390 |
Assertion failure – software logic problem |
Relay |
391 |
Xeo HP relay fault |
Software |
392 |
Software version mis-match … check the Display flash / U5 versions for correctness |