The following list below is a list of the Cynosure/Palomar error list for the Cynosure/Palomar Starlux machines (Starlux 300 and Starlux 500) as well as Cynosure/Palomar Icon machines. We have the expertise and knowledge to assist you with repairing any issues that cause error codes on your Cynosure/Palomar systems and handpieces. Please contact us for more information.
| Error Code | Possible Cause | Customer Correction | Detailed Troubleshooting | |
| 001- | 1 | Internal Voltage exceeded limits. | 1. Restart system.
2. If problem still exists, try another handpiece. 3. Call Palomar Service. |
1. Check +12vdc at J3 interconnect board. (11.4 to 12.6vdc.) If not in range, replace Large Condor (GSM28-12) power supply on ThermoController bd assy.
2. If voltage ok, replace display module. |
| 001- | 2 | Internal Voltage exceeded limits. | 1. Restart system. If problem still exists, try another handpiece.
2. Turn off power switch at the back of the system. Let system cool off for 5 minutes. 3. Restart system. 4. Call Palomar service. |
1. Check +5vdc from Voltage Regulator Bd Assy to System Interconnect Bd. Assy. J4 pin 9.
2. If +5 is supplied to Display Module, let system sit in keyswitch mode while monitoring +5v. 3. If the +5v shuts off, call Palomar service. |
| 001- | 3 | Not used. | Not used. | Not Used. |
| 001- | 4 | System Cabinet temperature exceeds allowable limit. | 1. Restart system.
2. Ensure that air intake and exhaust are not obstructed. 3. Cool room down below 80o F. Let system cool down. 4. Call Palomar service. |
1. Using System Debug Software, Check Cabinet Temperature Sensor for correct operation.
2. If temperature is wrong, ensure that the System Interconnect board is properly mounted and the connector is fully connected to the Interface board. |
| 001- | 5 | Handpiece is disconnected from the system. | 1. Shut down system and reconnect handpiece
2. Try another handpiece. 3. Call Palomar service |
1. Check wiring on handpiece.
2. Check wiring J4 interface board. |
| 001- | 6 | Remote Interlock Connector not plugged in. | 1. Install Remote Interlock Connector in back of the system.
2. Call Palomar Service. |
1. Check Remote Interlock harness and connector. |
| 001- | 7 | Emergency stop button is pushed in. | 1. Turn off the power switch at the rear of the system.
2. Release Emergency stop button by turning red knob clockwise in same direction as arrow. 3. Restart system. 4. Call Palomar service. |
1. Check EMO harness and connector. 2. Check EMO switch. Sw Closed = System On. (button pulled out) Sw Open = System Off. (button pushed in) 3. Verify board revision. |
| 001- | 8 | Internal Voltage loaded down. | 1. Restart system.
2. Try another handpiece. 3. Call Palomar service. |
1. Verify +12vdc is supplied from Small Condor power supply (GSM7-12) on ThermoController bd.
2. Replace power supply. 3. Replace display module. 4. Verify all cable connections. |
| 001- | 9 | Water leak in handpiece. | 1. Try another handpiece.
2. Call Palomar service. |
1. Check Hand piece for water leak or condensation.
2. Check Hand piece for shorted water leak sensor. 3. Replace handpiece. |
| 001- | 10 | Wiring came loose in handpiece. | 1. Try another handpiece.
2. Call Palomar service. |
1. Check Umbilical wiring.
2. Check handpiece board connectors. 3. Replace handpiece. |
| 001- | 11 | Internal Voltage loaded down. | 1. Try another handpiece.
2. Call Palomar service. |
1. Replace handpiece. |
| 001- | 12 | A Critical error occurred within the PFC power supply. | 1. Restart the system.
2. Call Palomar service. |
1. Replace power supply module.
2. Call Palomar service. |
| 001- | 13 | A Critical error occurred within the ThermoController power supply. | 1. Restart the system.
2. Call Palomar service. |
1. Replace power supply module.
2. Call Palomar service. |
| 001- | 14 | System Handpiece Cooltip thermal sensor disconnected or temperature between two thermistors greater than 4o C. | 1. Let the system cool down.
2. Restart the system. 3. Call Palomar service. |
1. Monitor thermistor temperature readings. Temperatures should be within 4o C of each other.
2. Check connection to Handpiece Loop Thermistor. Verifiy Thermistors are good and at same values. |
| 001- | 15 | System Flashlamp thermal sensor disconnected or temperature between two thermistors greater than 4o C. | 1. Let the system cool down.
2. Restart the system. 3. Call Palomar service. |
1. Monitor thermistor temperature readings. Temperatures should be within 4o C of each other.
2. Check connection to Flashlamp Loop Thermistor. Verify thermistors are good and at same values. |
| 001- | 16 | Internal ThermoController driver circuitry has excessive current. | 1. Restart the system.
2. Call Palomar service. |
1. Check Fan wiring and connector.
2. Ensure Fans are free moving. 3. Replace fan assembly. 4. Check ThermoController board. 5. Replace power supply module. |
| 001- | 17 | Internal ThermoController driver circuitry has excessive current. | 1. Restart the system.
2. Call Palomar service. |
1. Check TEC resistance.
2. Check TEC wiring. 3. Check ThermoController Board. 4. Replace TEC module. |
| 001- | 18 | Not used. | Not used. | Not Used. |
| 001- | 19 | Internal Voltage loaded down. | 1. Restart the system.
2. Call Palomar service. |
1. Measure +24vdc on ThermoController board.
2. Replace power supply module. |
| 001- | 20 | Internal Lamp Cooler temperature is beyond 50o C. | 1. Let the room cool down below 80o F.
2. Ensure that the system has adequate space for air flow. Make sure that there are no air restrictions or blocked vents Let the system cool down. 3. Restart the system. Let system run without emitting light for 2 minutes. 4. Call Palomar service. |
1. Check Lamp temperature with Debug Software.
2. Check Heat Exchanger Fans operation. 3. Check water flow rate. 4. Check flashlamp water sensor. 5. Check ThermoController. 6. Replace power supply module. |
| 001- | 21 | HP Level | HP Level jumper on TEC is loose or not connected. | 1. Check (J7) HP Level jumper on TEC board. Re-attach if loose or replace if broken. |
| 001- | 22 | Handpiece cooltip water flow is restricted/low. | 1. Verify rear fluid bypass jumpers are connected properly.
2. Fill reservoir with Palomar fluid. 3. Ensure handpiece is properly seated. 4. Change water filters. 5. Try another hand piece. 6. Call Palomar service. |
1. Check handpiece water flow rate.
2. Check handpiece flow switch. Sw Open = No Flow Sw Closed = Flow 3. Replace handpiece flow switch. 4. Check wiring. 5. Replace Cooling Module. |
| 001- | 23 | Water Level is too low. | 1. Fill reservoir with Palomar fluid.
2. Call Palomar service. |
1. Check reservoir level verify filled with water.
2. Check for leaks. 3. Check water level switch. |
| 001- | 24 | Flashlamp water flow is restricted/low. | 1. Verify rear fluid bypass jumpers are connected properly.
2. Fill reservoir with Palomar fluid. 3. Ensure handpiece is properly seated. 4. Change water filters. 5. Try another handpiece. 6. Call Palomar service. |
1. Check flashlamp water flow rate. .
2. Check flashlamp flow switch. Sw Open = No Flow Sw Closed = Flow 3. Replace flashlamp flow switch. 4. Check wiring. 5. Replace Cooling Module. |
| 001- | 25 | Internal Chiller temperature is beyond 50oC. | 1. Ensure that the system has adequate space for air flow. Make sure that there are no air restrictions or blocked vents
2. Let the system cool down. 3. Restart the system. Let system run without emitting light for 2 minutes. 4. Call Palomar service. |
1. Check HP temperature with Debugger Software.
2. Check Chiller cooling performance. 3. Check Heat Exchanger Fans operation. 4. Check water flow rate. 5. Check handpiece water sensor. 6. Check ThermoController. 7. Replace cooling module. |
| 001- | 26 | A Critical error occurred within the LampController power supply. | 1. Restart the system.
2. Call Palomar service. |
1. Replace power supply module
2. Call Palomar service. |
| 001- | 27 | Lamp Current exceeds limits. | 1. Restart the system.
2. Try different operating set points. 3. Call Palomar service. |
1. Verify LampController has latest revision.
2. Replace power supply module. 3. Call Palomar service. |
| 001- | 28 | Lamp Energy exceeds limits. | 1. Restart the system.
2. Try different operating set points. 3. Call Palomar service. |
1. Verify LampController has latest revision.
2. Replace power supply module. 3. Call Palomar service. |
| 001- | 29 | Not used. | Not used. | Not Used. |
| 001- | 30 | Not used. | Not used. | Not Used. |
| 001- | 31 | Not used. | Not used. | Not Used. |
| 001- | 32 | Not used. | Not used. | Not Used. |
| 001- | 33 | Not used. | Not used. | Not Used. |
| 001- | 34 | Not used. | Not used. | Not Used. |
| 001- | 35 | Not used. | Not used. | Not Used. |
| 001- | 36 | Not used. | Not used. | Not Used. |
| 001- | 37 | Not used. | Not used. | Not Used. |
| 001- | 38 | Not used. | Not used. | Not Used. |
| 001- | 39 | Not used. | Not used. | Not Used. |
| 001- | 40 | Not used. | Not used. | Not Used. |
| 001- | 41 | Not used. | Not used. | Not Used. |
| 001- | 42 | Internal PFC Operating State error. | 1 Restart the system.
2 Call Palomar service. |
1. Check for intermittent PFC Temperature errors.
2. Check PFC/Charger for latest revs. 3. Replace power supply module. 4. Call Palomar service. |
| 001- | 43 | Verify AC input is within 90Vac to 250Vac. | 1. If AC is within 90Vac to 250Vac, restart the system.
2. Call Palomar service. |
1. Check PFC/Charger Board.
2. Replace power supply module. |
| 001- | 44 | Internal PFC output voltages exceeds 400Vdc +/- 10v. | 1. Restart the system.
2. Call Palomar service. |
1. Check PFC/Charger Board.
2. Replace power supply module. |
| 001- | 45 | PFC temperature exceeds 70o C. | 1. Ensure that the system has adequate space for air flow. Make sure that there are no air restrictions or blocked vents.
2. Let the system cool down. 3. Restart the system. Let system run without emitting light for 2 minutes. 4. Call Palomar service. |
1. Check all connections to PFC board.
2. Replace power supply module. |
| 001- | 46 | Discharge resistor temperatures exceed 120o C. | 1. Ensure that the system has adequate space for air flow. Make sure that there are no air restrictions or blocked vents.
2. Let the system cool down. 3. Restart the system. Let system run without emitting light for 2 minutes. 4. Call Palomar service. |
1. Verify that temperature sensor is steady and reading at normal voltage. If abnormal or unsteady, replace power supply module. |
| 001- | 47 | Internal Charger voltage exceeds limits. | 1. Restart the system.
2. Call Palomar service. |
1. Check Charger voltage output. Voltage should be less than 410vdc.
2. Replace power supply module. |
| 001- | 48 | Internal Charger temperature exceeds 70o C. | 1. Ensure that the system has adequate space for air flow. Make sure that there are no air restrictions or blocked vents.
2. Let the system cool 3. Restart the system. Let system run without emitting light for 2 minutes down. 4. Call Palomar service. |
1. If temperature is unstable or operating abnormally replace power supply module. |
| 001- | 49 | Internal Charger voltage exceeds limits. | 1. Restart the system.
2. Call Palomar service. |
1. Verify PFC/Charger has latest revs.
2. Call Palomar service. |
| 001- | 50 | Internal Charger temperature sensor disconnected. | 1. Let the system cool down.
2. Restart the system. 3. Call Palomar service. |
1. If temperature is unstable or operating abnormally, replace power supply module. |
| 001- | 51 | Internal Charger temperature sensor disconnected. | 1. Let the system cool down for 5 minutes.
2. Restart the system. 3. Call Palomar service. |
1. If temperature is unstable or operating abnormally, replace power supply module. |
| 001- | 52 | Internal ThermoController Operating State error. | 1. Restart the system.
2. Call Palomar service. |
1. Replace power supply module.
2. Call Palomar service. |
| 001- | 53 | Handpiece coolptip water pressure is high. | 1. Verify rear fluid bypass jumpers are connected properly.
2. Ensure handpiece is properly seated. 3. Change water filters. 4. Try another handpiece. |
1. Check/replace water filters.
2. Check for kinked hoses 3. Check/replace handpiece loop pressure switch. Sw Closed = Pressure OK. Sw Open = Pressure too high. 4. Verify Cooling Module is at latest revisions. 5. Replace cooling module. |
| 001- | 54 | Flashlamp water pressure is high. | 1. Verify rear fluid bypass jumpers are connected properly.
2. Ensure handpiece is properly seated. 3. Change water filters. 4. Try another handpiece. 5. Call Palomar service. |
1. Check/replace water filters.
2. Check quick connects on heat exchanger. 3. Check for kinked hoses. 4. Check/replace flashlamp loop pressure switch. Sw Closed = Pressure OK. Sw Open = Pressure too high. 5. Check for blocked water fittings. 6. Verify Cooling module is at latest revisions. 7. Replace cooling module. |
| 001- | 55 | Internal ThermoController driver circuitry has excessive current. | 1. Restart the system.
2. Call Palomar service. |
1. Check current to pump.
2. Check pump wiring. 3. Check ThermoController Board. 4. Replace power supply module. |
| 001- | 56 | Internal ThermoController communication error. | 1. Restart the system.
2. Call Palomar service. |
1. Replace power supply module.
2. Call Palomar service. |
| 001- | 57 | ThermoController temperature sensor disconnected. | 1. Ensure that the system has adequate space for air flow. Make sure that there are no air restrictions or blocked vents.
2. Let the system cool down. 3. Restart the system and let it run without emitting light for 2 minutes. 4. Call Palomar service. |
1. If temperature is unstable or operating abnormally, replace power supply module. |
| 001- | 58 | ThermoController temperature exceeds 80o C. | 1. Ensure that the system has adequate space for air flow. Make sure that there are no air restrictions or blocked vents.
2. Let the system cool 3. Restart the system and let it run without emitting light for 2 minutes. 4. Call Palomar service. |
1. If temperature is unstable or operating abnormally, replace power supply module. |
| 001- | 59 | Internal ThermoController voltage exceeds limits. | 1. Restart the system.
2. Call Palomar service. |
1. Monitor 24Vdc on ThermoController. If too high, then replace power supply module. |
| 001- | 60 | Internal voltage to ThermoController exceeds limits. | 1. Restart the system.
2. Call Palomar service. |
1. Monitor input voltage from PFC. If greater than 410Vdc then, check PFC output.
2. Replace power supply module. |
| 001- | 61 | Internal LampController Operating State error. | 1. Restart the system.
2. Call Palomar service. |
1. Replace power supply module
2. Call Palomar service. |
| 001- | 62 | Internal LampController Communication error. | 1. Restart the system.
2. Call Palomar service. |
1. Replace power supply module.
2. Call Palomar service. |
| 001- | 63 | Simmer Error. | 1. Restart the system.
2. Call Palomar service. |
1. Replace power supply module. |
| 001- | 64 | Simmer Error. | 1. Restart the system.
2. Try another handpiece. 3. Call Palomar service. |
1. Replace handpiece.
2. Replace power supply module. |
| 001- | 65 | Internal LampController voltages exceed limits. | 1. Restart the system.
2. Try another handpiece. 3. Call Palomar service. |
1. Replace handpiece.
2. Replace power supply module. |
| 001- | 66 | Internal LampController voltages exceed limits. | 1. Restart the system.
2. Try another handpiece. 3. Call Palomar service. |
1. Replace handpiece.
2. Replace power supply module. |
| 001- | 67 | Lamp Current exceeds limits. | 1. Restart the system.
2. Try different operating set points. 3. Try another handpiece. 4. Call Palomar service. |
1. Replace power supply module.
2. Replace handpiece. |
| 001- | 68 | The system is not able to establish simmer. | 1. Restart the system.
2. Try another handpiece. 3. Call Palomar service. |
1. Check High Voltage pins on connector.
2. Replace handpiece. |
| 001- | 69 | Internal LampController voltages exceed limits. | 1. Restart the system.
2. Call Palomar service. |
1. Check Voltage on main capacitors. If voltages are low,
2. Check Charger output. 3. Replace power supply module. |
| 001- | 70 | Internal LampController voltages exceed limits. | 1. Restart the system.
2. Call Palomar service. |
1. Check Voltage on main capacitors. If voltages are high, check Charger output.
2. Replace power supply module. |
| 001- | 71 | Internal LampController temperature exceed 60o C. | 1. Ensure that the system has adequate space for air flow. Make sure that there are no air restrictions or blocked vents.
2. Let the system cool 3. Restart the system. Let system run without emitting light for 2 minutes down. 4. Call Palomar service. |
1. If temperature is unstable or operating abnormally, replace power supply module. |
| 001- | 72 | Internal LampController temperature sensor is disconnected. | 1. Let the system cool down.
2. Restart the system. 3. Call Palomar service. |
1. If temperature is unstable or operating abnormally.
2. Replace power supply module |
| 001- | 73 | Broken wire inside umbilical. High voltage pin is pushed out. Internal wiring disconnected. | 1. Replace the handpiece.
2. Call Palomar service. |
1. Replace handpiece.
2. Check/replace high voltage pins on the connection assembly. 3. Replace connection assembly. |
| 001- | 74 | Internal wiring disconnected. | 1. Restart the system.
2. Call Palomar service. |
1. Verify Cooling Interlock cable is connected.
2. Replace power supply module. |
| 001- | 75 | Operating parameters exceeds limits. | 1. Restart the system.
2. Try different operating set points. 3. Try another handpiece 4. Call Palomar service. |
1. Replace handpiece.
2. Install new compact flash card with software. |
| 001- | 76 | Operating parameters exceeds limits. | 1. Restart the system.
2. Try different operating set points. 3. Try another hand piece. 4. Call Palomar service. |
1. Replace handpiece.
2. Install new compact flash card with software. |
| 001- | 77 | Operating parameters exceeds limits. | 1. Restart the system.
2. Try different operating set points. 3. Try another handpiece. 4. Call Palomar service. |
1. Replace handpiece.
2. Install new compact flash card with software. |
| 001- | 78 | Operating parameters exceeds limits. | 1. Restart the system.
2. Try different operating set points. 3. Try another handpiece. |
1. Replace handpiece
2. Install new compact flash card with software. |
| 001- | 79 | Internal Communications error. | 1. Restart the system.
2. Call Palomar service. |
1. Replace power supply module.
2. Replace display module. |
| 001- | 80 | System flashes at too high Rep. Rate. (Hz) | 1. Treat at slower speeds. | 1. Replace compact flash card with new software.
2. Replace display module. 3. Replace power supply module. |
| 001- | 81 | Not used. | Not used. | Not Used. |
| 001- | 82 | Not used. | Not used. | Not Used. |
| 001- | 83 | Not used. | Not used. | Not Used. |
| 001- | 84 | Not used. | Not used. | Not Used. |
| 001- | 85 | Not used. | Not used. | Not Used. |
| 001- | 86 | Not used. | Not used. | Not Used. |
| 001- | 87 | Not used. | Not used. | Not Used. |
| 001- | 88 | Not used. | Not used. | Not Used. |
| 001- | 89 | Not used. | Not used. | Not Used. |
| 001- | 90 | Not used. | Not used. | Not Used. |
| 001- | 91 | Not used. | Not used. | Not Used. |
| 001- | 92 | Not used. | Not used. | Not Used. |
| 001- | 93 | Not used. | Not used. | Not Used. |
| 001- | 94 | Not used. | Not used. | Not Used. |
| 001- | 95 | Not used. | Not used. | Not Used. |
| 001- | 96 | Not used. | Not used. | Not Used. |
| 001- | 97 | Internal PFC communication error. | 1. Restart the system.
2. Call Palomar service. |
1. Check for loose connections to power supply module and display module.
2. Replace power supply module. 3. Replace display module. |
| 001- | 98 | Internal ThermoController communication error. | 1. Restart the system.
2. Call Palomar service. |
1. Check for loose connections to power supply module and display module.
2. Replace power supply module. 3. Replace display module. |
| 001- | 99 | Internal LampController communication error. | 1 Restart the system.
2 Call Palomar service. |
1. Check for loose connections to power supply module and display module.
2. Replace power supply module. 3 Replace display module. |
| 001- | 100 | Not used. | Not used. | Not used. |
| 001- | 101 | Not used. | Not used. | Not used. |
| 001- | 102 | Internal PFC communication error. | 1 Restart the system.
2 If error occurs with IR handpiece only, replace handpiece. 3 Call Palomar service. |
1. Check for loose wiring in power supply module and display module.
2. Verify PFC/Charger has latest revision. 3. Replace power supply module. |
| 001- | 103 | Internal ThermoController communication error. | 1 Restart the system.
2 Call Palomar service. |
1. Check for loose wiring in power supply module and display module.
2. Verify PFC/Charger has latest revision. 3. Replace power supply module. |
| 001- | 104 | Internal LampController communication error. | 1. Restart the system.
2. Call Palomar service. |
1. Check for loose wiring in power supply module and display module.
2. Verify PFC/Charger has latest revision. 3. Replace power supply module. |
| 001- | 105 | Not used. | Not used. | Not Used. |
| 001- | 106 | Not used. | Not used. | Not Used. |
| 001- | 107 | Internal System communication error. | 1 Ensure good hand piece connection.
2 Restart the system. 3 Call Palomar service. |
1. Check for loose wiring in power supply module and display module.
2. Replace power supply module. 3. Replace display module. |
| 001- | 108 | Internal hand piece communication error. | 1. Ensure good handpiece connection.
2. Restart the system. 3. Call Palomar service. |
1. Replace handpiece. |
| 001- | 109 | Internal hand piece communication error. | 1. Ensure good hand piece connection.
2. Restart the system. 3. Try another handpiece 4. Call Palomar service. |
1. Replace handpiece. |
| 001- | 110 | Internal compact flash card access error. | 1. Ensure that the compact flash card is inserted properly.
2. Restart system. 3. Call Palomar service. |
1. Install new compact flash card with software. Don’t swap CF cards between systems.
2. Replace display module. |
| 001- | 111 | Internal System communication error | 1. Restart the system.
2. Call Palomar service. |
1. Check for loose wiring in power supply module and display module.
2. Replace power supply module. 3. Replace display module. |
| 001- | 112 | Internal System operating state error. | 1. Restart the system.
2. Call Palomar service. |
1. Replace display module. |
| 001- | 113 | Incorrect Internal PFC software version. | 1. Restart the system.
2. Call Palomar service. |
1. If display module recently replaced verify revision of power supply module
2. Replace display module. 3. Replace power supply module. |
| 001- | 114 | Incorrect Internal ThermoController software version. | 1. Restart the system.
2. Call Palomar service. |
1. If display module was recently replaced verify revision of power supply module.
2. Replace display module. 3. Replace power supply module. |
| 001- | 115 | Incorrect Internal LampController software version | 1. Restart the system.
2. Call Palomar service. |
1. If display module recently replaced verify revision of power supply module.
2. Rplace display module. 3. Replace power supply module. |
| 001- | 116 | Not used. | Not used. | Not Used. |
| 001- | 117 | Not used. | Not used. | Not Used. |
| 001- | 118 | Internal System communication error | 1. Restart the system.
2. Call Palomar service. |
1. Check wiring for loose connections in power supply module and display module.
2. Replace power supply module. 3. Replace display module. |
| 001- | 119 | System Hardware/Software versions are incompatible. | 1. Restart the system.
2. Call Palomar service. |
1. If the software was just replaced verify revisions of modules.
2. If a module was just replaced verify revision of softwar.e 3. Replace software. 4. Replace display module. |
| 001- | 120 | Handpiece Hardware/Software versions are incompatible. | 1. Try another handpiece.
2. Call Palomar service. |
1. If the software was just replaced verify revisions of modules.
2. If a module was just replaced verify revision of software. 3. Replace software. 4. Replace display module. |
| 001- | 121 | Error occurred during flashing. | 1. Restart the system.
2. Call Palomar service. |
1. Contact Palomar Service. |
| 001- | 122 | Error occurred during flashing. | 1. Restart the system.
2. Call Palomar service. |
1. Contact Palomar Service. |
| 001- | 123 | The system delivered energy to the flashlamp that exceeded limits. | 1. Restart system.
2. Try another hand piece. 3. Call Palomar service. |
1. Contact Palomar Service. |
| 001- | 124 | The system delivered current to the flashlamp that exceeded limits. | 1. Restart system.
2. Try another handpiece. 3. Call Palomar service. |
1. Contact Palomar Service. |
| 001- | 125 | The system delivered peak power to the flashlamp that exceeded limits. | 1. Restart system. If problem persists,
2. Try another hand piece. 3. Call Palomar service. |
1. Contact Palomar Service. |
| 001- | 126 | The system delivered peak power to the flashlamp that exceeded limits. | 1. Restart system.
2. Try another handpiece. 3. Call Palomar service |
1. Contact Palomar Service. |
| 001- | 127 | The system delivered current to the flashlamp that exceeded limits. | 1. Restart system.
2. Try another handpiece. 3. Call Palomar service. |
1. Contact Palomar Service. |
| 001- | 128 | The system delivered current to the flashlamp that exceeded limits. | 1. Restart system.
2. Try another handpiece. 3. Call Palomar service. |
1. Contact Palomar Service. |
| 001- | 129 | Internal wiring became disconnected. | 1. Restart the system.
2. Call Palomar service. |
1. Check wiring for loose connections in power supply module and display module.
2. Replace power supply module. 3. Replace display module. |
| 001- | 130 | Internal wiring became disconnected. | 1. Restart the system.
2. Call Palomar service. |
1. Check wiring for loose connections in power supply module and display module
2. Replace power supply module. 3. Replace display module. |
| 001- | 131 | Error occurred during flashing. | 1. Restart the system.
2. Call Palomar service. |
1. Contact Palomar service. |
| 001- | 132 | Error occurred during flashing. | 1. Restart the system.
2. Call Palomar service. |
1. Contact Palomar service. |
| 001- | 133 | Internal Voltage loaded down. | 1. Restart system.
2. Try another handpiece. 3. Call Palomar service. |
1. Replace handpiece.
2. Check/replace connection plate. 3. Replace power supply module. 4. Replace display module. |
| 001- | 134 | Internal Voltage loaded down. | 1. Restart system.
2. Try another handpiece. 3. Call Palomar service. |
1. Replace handpiece.
2. Check/replace connection plate. 3. Replace power supply module. 4. Replace display module. |
| 001- | 135 | PFC temperature exceeds limits. | 1. Let the system cool down.
2. Restart the system. 3. Call Palomar service. |
1. Monitor PFC temperature sensors. If temperature is unstable or operating abnormally, replace power supply module. |
| 001- | 136 | Not used. | Not used. | Not used. |
| 001- | 137 | Not used. | Not used. | Not used. |
| 001- | 138 | 1064/1540HP board temperature. |
1. Cool down system for 15 minutes. 2. Restart system. 3. Try another handpiece. 4. Call Palomar service. |
1. Using System Debug Software, check that the handpiece temperature is between 10o & 50o C and remains between 10o & 50o C for 20 minutes.
2. If temperature is wrong, the handpiece board needs to be replaced. |
| 001- | 139 | HP not supported. | 1. Verify that software CF card is the latest revision.
2. If system is over s/n 15-1873, the user may be trying to install a handpiece that is not allowed to be operated on the system. 3. Call Palomar service. |
1. Install upgrades required for the operation with the new handpiece type.
2. Contact Palomar service. |
| 001- | 140 | IR lamp controller did not receive a signal from the handpiece. | 1. Restart system.
2. Try another handpiece. 3. If problem re-occurs with IR handpiece, call Palomar service. |
1. Restart system.
2. If problem re-occurs with IR handpiece, replace handpiece. |
| 001- | 141 | IR handpiece data. | 1. Restart system.
2. Try another handpiece. 3. Call Palomar service. |
1. Restart system.
2. Try another handpiece. 3. Contact Palomar service. |
| 001- | 142 | IR handpiece over temperature. | 1. Verify the IR handpiece internal cooling fan is operating.
2. Restart system. 3. Call Palomar service. |
1. Let system cool down for 5 minutes.
2. Restart system. 3. Verify the IR handpiece internal cooling fan is operating. 4. Return IR handpiece for repair. |
| 001- | 143 | Erbium HP Tip Disconnected. | 1. Verify a 1540 tip is attached properly.
2. If problem re-occurs, return handpiece for repair. |
1. Remove the handpiece tip and re-install.
2. Restart system. 3. Contact Palomar service. |
| 001- | 144 | Erbium HP Tip Not Supported. | 1. Install a supported 1540 handpiece tip.
2. Restart system. 3. Call Palomar Service. |
1. Verify that a supported 1540
2. Restart system. 3. Return handpiece for repair. |
| 001- | 145 | External 500 Chiller Unit fault. | 1. Make sure the power cord and serial communication cable to the external chiller are connected.
2. Verify the power switch to the chiller is on. 3. Restart system. 4. Call Palomar service. |
1. Verify all connections to and from the chiller.
2. Restart system. 3. Contact Palomar service. |