We have the expertise and knowledge to assist you with repairing any issues that cause error codes on your Syneron systems and handpieces. Below we have listed some common error messages. Please contact us for more information or if you have other error codes on your machine.
Laser Status
This error codes shows when the machine’s driver circuit boards become faulty. There are many reasons as to why the circuit boards may get damaged. When this happens the machine will not go to the treatment ready mode.
Laser Over Current
This error code indicates a problem with the laser diodes inside the DSL or Comet diode handpieces. This most often results from weakening of the diodes inside the handpiece which happens after prolonged use. The handpiece in this case would need to be refurbished and the diodes would need to be replaced inside of the handpiece.
Temperature Fault
This error code indicates a problem with the temperature sensor inside the handpiece or the PCB board inside the handpiece that communicates with the temperature sensor.
RF Card Fault
This error indicates a problem with the radiofrequency component inside of the Syneron machine. This may resolve sometimes by restarting the machine. If the error code persists, you may need to replace the RF Card inside the machine.
Bad Coupler
This error codes appears when the Syneron handpiece does not detect enough coupling gel applied correctly to the treatment area. This error can be resolved by applying a thicker layer of gel and ensuring that the metallic tip of the handpiece is touching the gel.
Leakage Fault
This error code indicates an electrical malfunction. It may be caused by various components inside the machine. A thorough inspection of the machine is necessary to identify the failing component.
Error 10 (Syneron Elos Plus)
IPL TEC(temp fault) malfunction, ID-10.
(customer’s HP, TEC was OK, replaced lamp, cleaned water flow in the tip)
Error 24 (Syneron Elos Plus)
Applicator low temperature
Internal temperature of applicator is outside of the allowable range.
Sensor may be disconnected or has failed.
Error 32 Capacitor Voltage Error (Syneron Elos Plus)
• Electrical system malfunction.
• The capacitor voltage (V) is expected to be
195/189V (depending on applicator). If the voltage
is less than V – 15% or above V + 10%, the error
occurs
1. Select another applicator.
2. Try to replace the applicator(s).
3. Replace the High Voltage board.
4. Replace the Real Time Controller board.